I can't download new instruments

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ofcross
New Member
Posts: 1
Joined: Fri Jul 09, 2010 12:10 pm

I can't download new instruments

Post by ofcross » Fri Jul 09, 2010 12:38 pm

Hi
I have an iPod touch 8G ruining OS4, and I try to download the "Cello" instrument from your store, but when is almost finish it appear this screen "Can't connect to server. Make sure airplane mode is turned off", then I need to quit the app and relaunch it. after that it says if I want to resume my downloads, and I say yes!... the download progress bar appears but the count down is going with a negative number like "-14,-15...-40", then the app just quit.
on the second try says installing samples, but then crash again.
I try re-installing the app, but is the same..
the airplane mode is off, my internet connection is OK,

Help!

PD.. some screens
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photo02.PNG (34.31 KiB) Viewed 11411 times

Rim
Site Admin
Posts: 408
Joined: Fri Dec 23, 2005 11:08 pm

Re: I can't download new instruments

Post by Rim » Fri Aug 27, 2010 6:55 am

The best way to fix this problem is to delete Voice Band from your device completely (to do this, press the Voice Bsnd icon for more than 5 seconds, until it starts to "wiggle", then click the x to delete it). Once you've deleted it, re-purchase it from the app store. You'll get a message that says "You've already purchased this item. Do you want to download it again?" Click yes. Once Voice Band is installed again, re-purchase all the instruments you bought previously. Apple won't charge you again, so don't worry. This should fix the problem.

Rim

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