having trouble with new install and loading in PT 10

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guitarist4life
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Posts: 4
Joined: Thu Jan 26, 2012 3:29 pm

having trouble with new install and loading in PT 10

Post by guitarist4life »

I bought a new PC with Win 7 64bit and Pro Tools 10. I downloaded the latest version of Drumagog 4 and installed it. The problem I'm having is when I pull up a session in PT that already had drumagog loaded on a track it doesn't load the original settings and samples. It gives me an error about not being able to find "favorites" and makes the plugin inactive. I can remove it and add it back but then I start from scratch. I still have the old PC which works fine with drumagog 4 and those sessions load the plugin along with my saved favorites with no issues. How do I make that happen on the new PC?
Chris M
Expert
Posts: 150
Joined: Tue Oct 11, 2011 12:42 pm

Re: having trouble with new install and loading in PT 10

Post by Chris M »

Hello,

This problem is usually solved by doing a clean reinstall--here are instructions for this procedure:


Step 1: Backup sample library and Drumagog Favorites list.
1. Navigate to the Drumagog folder. On Windows this is c:\Program Files\Drumagog40 and on Mac its HD Root\Applications\Drumagog.
2. Inside this folder are a number of files and other folders, we want to move two of them. First, the "Gog Files" folder is where all of Drumagog's samples are stored, so move the entire Gog Files folder to a new location outside of the Drumagog folder.
-Note- If you store your Drumagog samples outside of the main Drumagog folder you can safely skip this step.
3. Then find a file called "Favorites.dat" and move it to a safe location also, outside of the Drumagog folder.
-Note- If you do not use the Favorites option you can safely skip this step.

Step 2: Deleting Drumagog Folder
1. Now that everything important is safe, go ahead and delete the entire Drumagog folder. Be sure to empty the Trash/Recycling in order for this to work.

Step 3: Reinstall Drumagog
1. Download and install the "Full retail" version of Drumagog, using the latest appropriate version from our website (http://www.drumagog.com/download.htm). Be sure to scroll to the section labeled "Retail Downloads and Updates".
2. When presented with the choice of either the "full" or "update" versions, be sure to choose "full", as we are installing Drumagog from scratch.
3. When the download finishes, run the installer and Drumagog will reinstall itself.

Step 4: Restore your samples and Favorites
1. Locate the "Gog Files" folder and file "Favorites.dat" that you moved to safety in the first step.
2. Move this folder and file back into the Drumagog folder, recently recreated by the installer.
3. Agree to overwrite the versions already in this folder.

Step 5: Manually removing and reinstalling Drumagog will cause it to need re-authorizing, so unlock Drumagog
1. Open Drumagog within your audio program.
2. Click on the bottom of Drumagog where it says "click to unlock".
3. This will give you the CPUID. Enter this number into the form on the support page at http://www.drumagog.com/support.asp
4. The form will email you an unlock code automatically.
5. Enter this unlock code back into Drumagog.
6. Close Drumagog; close audio application.
7. Open audio application; open Drumagog; "click to unlock" message disappears.

Best,

Chris
WaveMachine Labs
guitarist4life
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Posts: 4
Joined: Thu Jan 26, 2012 3:29 pm

Re: having trouble with new install and loading in PT 10

Post by guitarist4life »

Thanks Chris. I'm going to give this a shot this evening and get back to you on the results.
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